Privacy & Cookie Policy

Last updated: June 2026

1. Introduction

At Kings 5 Star Cleaning, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and the choices you have. It also includes details about how we use cookies on our website. Our website address is https://kings5starcleaning.co.uk.

If you have any questions, please contact us at:

hello@kings5starcleaning.co.uk

2. What information we collect

We may collect the following information when you use our website or contact us:

• Name
• Email address
• Phone number (if you choose to provide it)
• Address (for quotes or bookings)
• Details about the services you’re interested in
• Any messages you send us via forms or email

We do not collect unnecessary or sensitive personal data.

3. How we use your information

We use your information to:

• Respond to your enquiries
• Provide quotes
• Arrange and deliver cleaning services
• Manage bookings and communication
• Improve our website and customer experience
• Keep basic records for administration and accounting

We do not sell or share your data with third parties for marketing.

4. Legal basis for processing

We process your personal data under the following lawful bases:

• Contract – to provide a quote or deliver the services you request
• Legitimate interests – to run and improve our business
• Consent – when you accept non‑essential cookies

5. How we store and protect your data

We take appropriate steps to keep your information secure.

Your data may be stored in:

• Our email system
• Our booking or invoicing tools
• Secure cloud storage

We only keep your information for as long as necessary to provide our services and meet legal obligations.

6. Your rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data
• Object to certain types of processing
• Withdraw consent for non‑essential cookies

To exercise any of these rights, email us at:

hello@kings5starcleaning.co.uk

7. Cookies

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the site work properly and allow us to understand how visitors use it.

Types of cookies we use

Essential cookies

Required for the website to function (e.g., security, basic features).

These cannot be turned off.

Analytics cookies (optional)

If enabled, these help us understand how visitors use the site so we can improve it.

We only use these with your consent.

Preference cookies (optional)

These remember your settings or choices.

Cookie consent

When you first visit our site, you’ll see a cookie banner that lets you:

• Accept all cookies
• Reject non‑essential cookies
• Change your preferences at any time

You can also manage cookies through your browser settings.

8. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

9. Contact us

If you have any questions about this policy or how we handle your data, please contact:

Kings 5 Star Cleaning

Email: hello@kings5starcleaning.co.uk